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Privacy Policy

Effective Date: 1 November 2024

 

Dee’s Desk ("we," "us," or "our") is committed to respecting your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services, visit our website, or interact with us in any other way. Please read it carefully to understand our practices regarding your personal data and your rights.

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1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Includes your name, email address, phone number, billing information, and other information you provide when you contact us, create an account, or use our services.

  • Technical Information: Includes your IP address, browser type, device type, operating system, and usage data collected via cookies and similar tracking technologies to help us improve our website and services.

  • Service Information: Any information you voluntarily provide related to our virtual assistant services, such as project details or other preferences.

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2. Legal Basis for Processing

Under UK GDPR, we are required to have a lawful basis for processing your personal data. Depending on the context, we may process your personal information under the following legal bases:

  • Contractual Necessity: To provide the services you have requested, fulfil orders, or take steps at your request prior to entering a contract.

  • Legitimate Interests: To understand and improve our services, manage our website, and communicate with you. We ensure our legitimate interests do not override your rights and freedoms.

  • Consent: For activities that require your consent (e.g., marketing), which you can withdraw at any time.

  • Legal Obligation: To comply with applicable laws and regulations.

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3. How We Use Your Information

We use your information for purposes including:

  • Providing, managing, and personalizing our services

  • Processing payments and sending invoices

  • Communicating with you about your services, updates, or promotions (where you have consented)

  • Improving our website and understanding user preferences

  • Complying with legal requirements and protecting our rights

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4. Data Sharing and Disclosure

We only share your personal data in the following instances:

  • Service Providers: With trusted third-party providers who help us deliver services, such as payment processors and email service providers. These providers are bound by contractual obligations to protect your information.

  • Legal Compliance: If required by law, we may disclose your data to comply with legal processes or respond to lawful government requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

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5. Data Transfers Outside the UK

If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses, to maintain an adequate level of protection.

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6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for any legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymise it.

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7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request access to your personal data and receive a copy.

  • Right to Rectification: Request correction of any incomplete or inaccurate data we hold about you.

  • Right to Erasure: Request deletion of your data when there is no good reason for us to continue processing it.

  • Right to Restrict Processing: Request the restriction of processing in certain circumstances.

  • Right to Object: Object to processing based on our legitimate interests or for direct marketing purposes.

  • Right to Data Portability: Request the transfer of your personal data to another party.

If you wish to exercise any of these rights, please contact us at dee@deesdesk.co.uk.

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8. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users, enhance your experience, and analyse traffic. You can adjust your cookie preferences through your browser settings. Note that disabling certain cookies may limit the functionality of some features on our website.

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9. Data Security

We implement security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is completely secure.

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10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

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11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Dee’s Desk | Email: dee@deesdesk.co.uk

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12. Lodging a Complaint

If you believe we have not adhered to data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority. For more information, please visit https://ico.org.uk.

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